Knowledge Center
We understand that the world of cord blood banking might seem complex, but you're not alone.
Build my kit
Below, you'll find clear answers and supportive guidance you need to make informed decisions to protect your family's health.
Stem Cell Banking 101
Shipping, Delivery and Pick-Up
What is the shipping distance for when my stem cells need to be collected?
Are there any restrictions on delivery locations?
How can I schedule a pickup after delivery?
What should I do if my kit hasn't arrived, and I'm delivering earlier than expected?ortant to bank cord blood?
Why didn’t I receive my order or shipping confirmation email?
How do I track my order?
Usage and Retrieval
What does "Our Quality Guarantee" entail?
How are my baby's stem cells matched to treatment needs?
How can Mesenchymal Stem Cells be utilized for medical purposes?
What are the potential uses of Hematopoietic Stem Cells?
Can my baby find a public stem cell match if we don't bank their stem cells?
How can I access and retrieve my baby's stored stem cells?
What does my Stem Cell Report mean?
Can family members use the stored stem cells?
Can I store my baby's stem cells for longer than 20 years?
Order and Payments
How can I update my payment information?
Can I cancel my order?
Can you break down the cost of stem cell banking for me?
Can my insurance pay for cord blood banking?
Can I use my HSA for cord blood banking?
What if I am having twins or triplets?
Inside the Anja Collection Kit
What happens after enrollment?
How long will it take to process my order?
Return processing times
How can I gift the Anja Health kit?
Cord Blood Banking Library
Collection, Storage & Preservation
How do we know enough cord blood is collected?
Discover the Anja Health Lab
What measures are taken to maximize the collection of stem cells?
Can I just freeze the cord blood, cord tissue, and placenta myself?
How does collection and storage work?
Who notifies my physician that I'm banking?
Why do I need to give a maternal sample for cord blood banking?
Is Anja a private or public storage bank?
What happens to my stored stem cells if Anja closes?
How does Anja track and trace each individual's stem cells?
Is stem cell collection during birth a painful process?
Anja Support
Understanding the Terms and Conditions
Download your Checklists for a Confident Pregnancy, Birth, and Postpartum here
Want to refer someone? Here's a simple guide to help you do it.
What are the various communication channels to reach Anja's customer service support?
What quality guarantees does Anja provide for stem cell storage?
Eligibility & Enrollment
Can I still bank with preeclampsia?
I stored my placenta in the freezer. Can I still send it to Anja?
Can I still store stem cells if I have a fever?
If I have a pre-existing medical condition, will it affect the viability of the stem cells?
Can I bank cord blood if I have a home birth?
I'm due soon. When should I order?
Can I practice delayed cord clamping and still bank the stem cells?
What if I have a Cesarean section?
Partner with Anja
Haven't found the answer you're looking for? Contact us!
Feel free to reach out to us at hello@anjahealth.com, or give us a call or text us at 310.620.1663
Chat with our team
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