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Simply head to your billing screen on your parent portal to update your payment method, anytime.
If you'd like confirmation that your payment method has been updated or that a payment has been processed, message one of our Anja Health Account Specialists. They'll be happy to help.
To set up your storage payment, you’ll need to enter a credit or debit card.
We currently accept MasterCard, Visa, Discover, and American Express. We don’t accept prepaid cards. To learn more about gifting and adding to your baby registry, visit Anja Gifting.
Banking with Anja Health is a long-term commitment for your family’s future health, and while we understand things come up, terminating your contract with us will depend on when you make this decision and what plan you choose.
As a quick breakdown:
We understand hardships come up, which is why we will approve up to a 90-day payment delay per year without incurring a late fee for any customer – no questions asked.
We offer 3 different storage plans for 20 years of storage so you can choose what fits your budget.
All that is left is picking and choosing what you would like to store. Your collection kit (including expedited shipping both ways!) is $199. Once your order is processed, your kit will be reserved. If less than 2 months it will ship out within 2-4 business days. If your due date is more than 2 months away, we will ship around 2 months before your expected delivery date. This ensures that your kit contents are fresh for collection.
Fees we cover:
Bills every month (30 days) starting on the 1-month anniversary of your delivery date, if the monthly option is selected.
We strongly encourage banking for each of your children, but there is a 75% chance of cord blood stem cells being a match to biological siblings, and identical twins are always a 100% match!
You can order separate kits for each child, and we have twin and triplet discounts! Email firstname.lastname@example.org for more info.
If any items are missing in your kit, please reach out to our Anja Account Specialists at email@example.com.
Here are the steps after enrollment:
Physicians and nurses have to be notified in order to complete collection - we also have explanatory instructions inside of our kits for providers on the day of the baby's birth.
We recommend that you forward our provider instructions to your doula, midwife, and/or physician prior to birth for their knowledge and convenience.
Orders are packed and shipped within 3-4 business days.
If your due date is more than 3 months away, we ship your order around the beginning of your 3rd trimester to ensure that all of the collection materials in your kit are fresh.
Orders placed on weekends or holidays will ship out on the next business day via UPS. Transit time is measured in business days which are Monday through Friday (excluding holidays).
In the event a kit needs to be returned due to complications please reach out to your Anja Account Specialist for support.
It may take your bank 2-7 business days to post the refund to your original form of payment. Merchandise credits are typically emailed within 24 hours after processing your return.
If you need to track your return, please follow the link in your return confirmation email.