October 23, 2023


October 30, 2023

Anja FAQ: Anja Support

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Understanding the Terms and Conditions

When it comes to preserving your child's stem cells, it's important to have a clear understanding of the terms and conditions involved. 

At Anja, we believe in transparency and want to provide you with all the necessary information to make an informed decision. Our goal is that you have a comprehensive understanding of our services.

  1. What are the Terms and Conditions?
    They are the legal agreement that outlines the rights, responsibilities, and obligations of both parties involved in a service or product. In the case of stem cell preservation with Anja, our terms and conditions cover various aspects of the process, including consent, storage, and usage of stem cells.
  2. Consent and Authorization:
    Anja ensures that every parent provides explicit consent and authorization before proceeding with stem cell preservation. 

For detailed information or any queries regarding our terms and conditions, please view the complete document by clicking here. We are here to support you every step of the way on this important journey of stem cell preservation.

Download your Checklists for a Confident Pregnancy, Birth, and Postpartum here

Here at Anja, we believe that your pregnancy, birth, and postpartum should be confident and free of overwhelm. Inside your Checklists for a Confident Pregnancy, Birth, and Postpartum, you'll find guides for your first, second, and third trimesters, packing your birth bag, preparing for postpartum, and stem cell banking. 

We might be a bit biased, but we think this is the perfect tool to accompany you on your informed perinatal journey.

Want to refer someone? Here's a simple guide to help you do it.

We greatly appreciate your willingness to refer other parents to Anja for stem cell banking. Referrals from satisfied parents like yourself are a valuable part of our mission to make stem cell banking accessible for all families.

Refer a friend here and get 1 month of free storage! If they bank with us, we will let you know so you can redeem your free month🥳

What are the various communication channels to reach Anja's customer service support?

Anja offers multiple communication channels to ensure you can easily reach our customer service support. Here are the various ways to get in touch with us:

  1. Phone: You can give us a call at (310) 620-1663
  2. Email: Feel free to send us an email with your questions or requests at hello@anjahealth.com. Our customer service team will promptly respond and provide the information you need.
  3. Community Chat: On our website, you'll find a  chat feature that allows you to interact with a doula or Anja specialist.
  4. Social Media: You can also reach out to us through our social media channels. Whether it's Facebook, Twitter, TikTok, or Instagram, we actively monitor our accounts and respond to messages and comments.

Whichever channel you choose, we're here to provide you with excellent customer service and address any questions or concerns you may have. 

What quality guarantees does Anja provide for stem cell storage?

Every Anja product includes the following:

  • Collection Kit - FDA-approved materials and instructions for medical professionals
  • Maximized stem cell count via manual processing methods that individualize recovery - as opposed to automatic processing.
  • Storage for a lifetime without damaging stem cells as stem cells do not expire.
  • Quality Storage in our AABB-accredited lab
  • Biological goods courier with 10+ years of experience
  • An Ania Account Specialist who ensures that you stay connected to your stored family stem cells and the latest developments in stem cell research

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